FAQ's

Q: Is Chook Threads a real and legitimate business?

A: Yes. Chook Threads is a newly launched Australian brand. While we’re just getting started, we operate with secure checkout, clear communication, and full customer support for every order.

Q: How will I receive updates about my order?

A: Order updates will be sent via email. Please ensure your contact details are correct at checkout.

Q: How long will shipping take?

A: Standard shipping can take up to 7 business days, while shipping for preorders can take up to 30+ days.

Q: Will the hats fit me, and what are they made from?

A: The cap features an adjustable back strap and is designed to fit most head sizes comfortably (approximately 56–58cm). It is made from 100% cotton corduroy with an embroidered front design.

Q: Do you accept returns or exchanges?

A: Returns or exchanges are accepted only for faulty or incorrect items. Due to the nature of limited and pre-order releases, change-of-mind returns are not accepted. See our Return Policy for more information.